Convert DRM protected music M4P to MP3, Apple Music to MP3, Remove DRM protection from iTunes with DRM Converter for Mac.

AppleMacSoft DRM Converter for Mac FAQs:


Find the answers about general questions.


Question 1.
After the latest iTunes update to 12.7, now my DRM Converter has stopped working. how to solve this problem?

Answer:
The latest version of AppleMacSoft DRM Converter 5.4.0 is fully compatible with iTunes 12.7. Please download the AppleMacSoft DRM Converter version 5.4.0 and reinstall it.



Question 2.
I just purchased this program, however it’s still giving me that 3 minutes limitation. Please advise.

Answer:
The trial (unregistered) version has limitations. iTunes audio conversion is limited to 3 minutes. To activate the full version, Entering your license code into a demo version of DRM Converter for Mac turns it into the fully licensed version.



Question 3.
Is it possible to convert audiobook (M4B, AA, AAX) files to MP3 format?

Answer: Yes, DRM Converter supports convert iTunes M4B audiobooks and Audible AA, AAX files to MP3 on Mac OS X.



Question 4.
The Converter window says that the status is complete. However, I see that the output duration is 00:00, and when I click on Explore Save File, I did not find the saved file, Is there something I’m failing to do?

Answer:
Please make sure that the audio needs to play through the internal speakers and not your external ones. and Please click "Refresh" first to ensure that the entire playlists are completely updated.



Question 5.
I’m trying to convert some m4p files but the output duration is longer than the original file and not separate tracks. What do I do?

Answer:
The latest version of DRM Converter have fixed this problem, and it works perfectly.



Question 6.
I am getting "Play Error" messages when trying to convert Apple Music to MP3 format.

Answer:
The solution is to go to iTunes to locate your original files, and then begin the conversion process again. If it still does not work, Please make sure that the songs needs to play through the Mac's speakers and not external ones. Also, Please try to turning off your iPhone or other device which was syncing over wi-fi.



Question 7.
Does DRM Converter for Mac support converting unprotected audio files ?

Answer: Yes, It also supports converting unprotected audio files, like MP3, AAC, AC3, AIFF, AU, FLAC, WAV, M4A, M4R, MKA, RA, OGG and more.



Question 8.
It can also convert iTunes movies, TV Shows and Podcasts?

Answer:
Yes, it not only converts music between different formats, but also extracts audio files from iTunes videos with high quality. If want to convert iTunes movies and TV Shows to video format, please use the DRM Video Converter.



Question 9.
When I try to convert a box pops up in iTunes asking for my password for that obsolete Apple ID. The password is long forgotten and cannot be retrieved from Apple.

Answer:
Sorry, If the computer is not authorised then the songs cannot be converted. The solution is to login to the iTunes store and authorise the computer.



Question 10.
Does DRM Converter for Mac support convert DRM protected movies to MP4 videos?

Answer:
No, The iTunes M4V video are protected by a very advanced technical method and also by copyrights laws. Only DRM Video Converter for Mac support decode that protected video and convert iTunes protected video.



Question 11.
I wanted to buy your software, but when I click on "Buy Now" there is $49.34 instead of the $39.95 offer listed on your website. Can you please help me out?

Answer:
All prices are in USD. Taxes may apply. Prices may be different in other countries, depending on taxes and app store price tiers.



Question 12.
Do you offer a discount price for multiple licenses ?

Answer:
Yes, we will offer 20% to 70% discounts for multiple licenses. You may contact us for more details.



Question 13.
I keep getting an Alert Relaunch saying "iTunes is not running, Do you want to relaunch it?” What can I do to fix this?

Answer:
This is a problem with the old version of DRM Converter only. The solution is to download the latest version of DRM Converter here and reinstall it.



Question 14.
The program stops after a seemingly random number of songs and can usually be started again by clicking the stop and then start button. is there anything I could try to fix this?

Answer:
To fix the issue. Please try to turning off your iPhone or other device which was syncing over wi-fi.


Question 15.
It seems that the conversion process stops after a short amount of time unsupervised. How do I set this program to run without stopping?

Answer:
The solution is to go to System Preferences > Energy Saver, and then adjust the computer sleep settings. Make sure to set the screensaver to Never, and left the computer sleep at Never.



Question not answered?
Please email us at support [at] applemacsoft.com

AppleMacSoft DRM Converter

Support Mac OS  Mac OS X 10.8 and later
You can immediately download the latest version of DRM Converter 5.4.0 from our website and start to use it right now !


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