AppleMacSoft DRM Converter for Mac FAQs:
Find the answers about general questions.
I updated my Mac to macOS Sierra 10.12 and now my DRM converter has stopped working. Is there a fix coming?
The solution is to download the latest version 4.11.2 of DRM Converter
and reinstall it. The latest version V4.11.2 fully compatible with the new macOS Sierra 10.12.
I just purchased this program, however it’s still giving me that 3 minute limitation. Please advise.
The trial (unregistered) version has limitations. Audio conversion is limited to 3 min. To activate the full version, Entering your license code into a demo version of DRM Converter for Mac turns it into the fully licensed version.
Is it possible to convert audiobooks (M4B, AA, AAX) files to MP3 format?
Answer: Yes, DRM Converter supports convert iTunes M4B audiobooks and Audible AA, AAX files to MP3 on Mac OS X.
The Converter window says that the status is complete. However, I see that the output duration is 00:00, and when I click on Explore Save File, I did not find the saved file, Is there something I’m failing to do?
Please make sure that the audio needs to play through the iMac's speakers and not my external ones. and Please click refresh first to ensure that the entire playlist are completely updated.
I’m trying to convert some m4p files but the output duration is longer than the original file and not separate tracks. What do I do?
This is the same problem as #3 with the same solutions, The latest version 4.9.2 have fixed this problem, and work fine:
In Itunes, if there is anything in the “Up next” list when the conversion happens it can append other songs to the end of each converted MP3. So you need to clear the “UP Next” field before doing any converting.
I am getting "Play Error" messages when trying to convert Apple Music to MP3 format.
The solution is to go to iTunes to locate your original files, and then begin the conversion process again.
If it still does not work, You need to reinstall the latest version of iTunes, this will fix the issue.
Does DRM Converter for Mac support converting unprotected audio files ?
Answer: Yes, It also supports converting unprotected audio files, like MP3, AAC, AC3, AIFF, AU, FLAC, WAV, M4A, M4R, MKA, RA, OGG and more.
It can also convert iTunes movies, TV Shows and Podcasts?
Yes, it not only converts music between different formats, but also extracts audio files from iTunes videos with high quality.
When I try to convert a box pops up in iTunes asking for my password for that obsolete Apple ID. The password is long forgotten and cannot be retrieved from Apple.
Sorry, If the computer is not authorised then the songs cannot be converted. The solution is to login to the iTunes store and authorise the computer.
Does DRM Converter for Mac support convert DRM protected movies to MP4 videos?
No, The iTunes M4V video are protected by a very advanced technical method and also by copyrights laws.
Only DRM Video Converter for Mac
support decode that protected video and convert iTunes protected video.
I wanted to buy your software, but when I click on "Buy Now" there is $49.34 instead of the $39.95 offer listed on your website. Can you please help me out?
All prices are in USD. Taxes may apply. Prices may be different in other countries, depending on taxes and
app store price tiers.
Do you offer a discount price for multiple licenses ?
Yes, we will offer 30% to 70% discounts for multiple licenses. You may contact us for more details.
I keep getting an Alert Relaunch saying "iTunes is not running, Do you want to relaunch it?” What can I do to fix this?
This is a problem with the old version of DRM Converter only.
The solution is to download the latest version of DRM Converter here
and reinstall it.
The program stops after a seemingly random number of songs and can usually be started again by clicking the stop and then start button. is there anything I could try to fix this?
To fix the issue. Please try to turning off your iPhone or other device which was syncing over wi-fi.
It seems that the conversion process stops after a short amount of time unsupervised. How do I set this program to run without stopping?
The solution is to go to System Preferences > Energy Saver, and then adjust the computer sleep settings.
Make sure to set the screensaver to Never, and left the computer sleep at Never.
Question not answered?
Please email us at support [at] applemacsoft.com